Frequently Asked Questions
Everything you need to know about shopping at Annies Hallmark & Gretchens Hallmark.
What are your standard shipping times and costs?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-5 business days depending on your location. Shipping costs are calculated at checkout based on order weight and destination, with free shipping available on qualifying orders.
What is your return policy for gifts and ornaments?
We accept returns on most items within 30 days of purchase, provided they are in their original, unopened packaging with tags attached. Please note that personalized items and seasonal clearance products are final sale.
Can I use Hallmark Gold Crown Rewards points on your website?
Yes, as an authorized Hallmark retailer, you can earn and redeem Hallmark Gold Crown Rewards on eligible purchases. Simply log in to your account or provide your rewards number during the checkout process.
Do you offer gift wrapping services?
Absolutely! We offer professional gift wrapping and the inclusion of a personalized message for a small additional fee. You can select these options directly on the product page or within your shopping cart.
What should I do if my Keepsake Ornament arrives damaged?
We take great care in packaging fragile items, but if your order arrives damaged, please contact our customer service team within 48 hours of delivery. We will provide a prepaid return label and issue a replacement or full refund.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure checkout experience.