Returns & Exchanges Policy

At Annies Hallmark & Gretchens Hallmark, we want you to love your purchase; if you are not completely satisfied, you may return eligible items within 30 days of receipt for a full refund or exchange. Please ensure that all items remain in their original packaging with tags attached to qualify for a return.

Return Process

• 1.
  Initiate Your Return

  Contact our customer service team via email or our online portal to request a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare Your Package

  Securely pack the items in their original packaging and include a copy of your receipt or packing slip inside the box.

• 3.
  Ship the Item

  Affix the provided shipping label or use your preferred carrier to send the package back to our processing center.

• 4.
  Receive Your Refund

  Once we receive and inspect your item, we will process your refund to the original payment method within 5-7 business days.